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PATH National "Certificate in First Line Management"

Introductory Certificate in First Line Management - Level 3

Core content (9 days): Recommended Group size 12-15

  • Management Skills and Competencies (1 day)
  • Managing Change (1 day)
  • Presentations skills (1 day)
  • Coaching Skills (1 day)
  • Employment Law and Disciplinary (1 day)
  • Managing and Leading People (2 days)
  • Managing Quality (1 day)
  • One written assignment and oral presentations of written assignments (1 day)

It is possible to supplement this programme with additional modules to suit the needs of delegates (e.g. time management, negotiation skills, team effectiveness).

Example of the course outline:

Management Communication & Research

  • Programme introduction and description
  • Learning styles
  • Listening skills
  • The 'Colours' behavioural styles
  • Written communication
  • Research
  • Presentation skills - delivery and preparation

Developing people

  • Personal development planning (PDP)
  • SMART objectives
  • Coaching, including the GROW model
  • Feedback
  • Delegation as a development tool

Motivation and Teams

  • Motivation theory and models
  • Stages of team development
  • Belbin team roles

Leadership

  • Company culture
  • Performance management
  • Leadership theory
  • Leadership styles (situational leadership)
  • Reprimanding

Negotiation skills

  • Win:Win approach
  • Negotiation tactics
  • Key principles of negotiation

Managing change

  • Influences of change
  • Field-force analysis
  • Culture and change
  • The change equation
  • Change project

Legal Aspects

  • Health and Safety
  • Maintaining Discipline
  • Case studies
  • Controlling resources
  • Problem Solving
  • Time and stress management
  • Financial knowledge and awareness
  • People as a resource
  • Managing waste
  • All about Quality

Customer Care

  • Delivering quality
  • Oral presentations and Meeting with ILM External Verifier

Full Certificate in First Line Management - Level 3

3 Core content (20 days, variable): Recommended Group size 12-15

  • Communication skills (4 days)
  • Developing People (2 days)
  • Motivation (1 day)
  • Team Performance (1 day)
  • Leadership (2 days)
  • Negotiation skills (1 day)
  • Interim delegate coaching sessions
  • Managing Change (2 days)
  • Problem-solving (1 day)
  • Controlling resources (3 days)
  • All About Quality (2 days)
  • Five assignments and one final project
  • Oral presentations of final project (1 day)

Introductory Diploma in Management - Level 5

Core content (11 days): Recommended Group size 16

  • Communication & Behaviour, including 'Colours' (2 days)
  • The Leader as Change Agent (2 days)
  • People Development, including coaching (2 days)
  • Managing Diversity (1 days)
  • Managing Performance (2 days)
  • Negotiation and Business Planning (2 days)
  • One written assignment

It is possible to supplement this programme with additional modules to suit the needs of delegates (e.g. extended work on disciplinary, performance management, Diversity).

Example course outline

Communication and Behaviour Programme

  • Induction Perception - the Leader's greatest friend, or enemy.
  • "Inspire" behavioural styles,
  • Essentials of communication and versatility

Vision

  • Generating and imparting a compelling vision,
  • The Leader as a Change Agent
  • Leader as 'Designer' - the leader's role in implementing change,
  • Leadership Essentials for leading change
  • Proactive Leadership model, and proactive chaos
  • The 'SPIRAL' model for implementing change

People Development

  • The Learning Organisation - definition; the leaders role,
  • Coaching, qualities and skills of the master coach,
  • Questioning skills and the GROW model,
  • The difference between a team and a group,
  • Stages of team development,
  • Team roles: your own preference; roles within your team

Managing Performance

  • PC FIRMHAND model,
  • Key skills for maintaining standards,
  • Assertiveness at work

Employment Law and Disciplinary case studies

  • Managing Diversity,
  • Awareness - the goals and policies of the organisation,
  • Actions speak louder than words - turning 'Policy' into behaviours

Case Studies - research and role-play exercise

  • Business: Planning it and Doing it,
  • The Business Planning process: 6 steps to creating - and delivering it,
  • Keeping the dust off - ensuring that the plan is a living document
  • Top tips for budget management

Negotiation

  • The Win:Win mentality Key skills for effective negotiation

Additional Support

As mentioned earlier, PATH National offered additional support, as part of the package, for delegates to undertake up to 10 (each) further one-day development courses. A full list is attached to give you an idea of courses run this year.

If clients wish we can tailor some of these or commission courses for specific areas, subject to negotiation. PATH National would recommend that the delegates attend at least 5 courses as a compulsory requirement to complete the MDP successfully. These can be identified by the client or in consultation with PATH National.

Quality Assurance

The Management Development Programmes (MDPs) and the Programme Provider are accredited by the ILM (Institute of Leadership and Management), to deliver several management development awards: As an Accredited Centre, they are subject to stringent quality control mechanisms, including:

  • Twice-yearly visits from the ILM External Verifier regulation of course delivery and assessments
  • Ad hoc ILM quality control audits
  • Approved Centre criteria and details of supporting evidence are available on request.

In addition, other evaluation methods include:

  • Delegate feedback and evaluation, which is formally collated and presented back to the client, in a report, after each programme.
  • Our ILM Level 4 programme also integrates a 14-day post-workshop evaluation (to be completed with the delegate's manager), and post-programme forums to confirm application in the workplace.
  • Delegate tutorial support throughout programmes
  • Mid-programme 1:1 delegate interviews (ILM Level 3 only)
  • End of course presentations, often attended by delegates' managers, which provides a client-centred monitoring tool.

Learn more...

Download our skills development programmes pdf (256kb).

Management Development Programme in more detail...


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